Getting Support
Learn how WISE Group support works, which support channels are available, how to submit support requests, and how priority and access are handled.
- What’s the difference between the Customer Support Portal and the website support form?
- Who can access the WISE Group Customer Support Portal?
- What priority should I choose when submitting a support ticket?
Maintenance & Operation
Guidance on operating, inspecting, and maintaining WISE Group systems and sensors to ensure reliable performance and long-term integrity.
- Routine Sensor Inspection and Care
- Cleaning and Environmental Effects on Sensors
- Maintenance, Reliability, and Warranty Considerations
- System Verification for Regulatory and Third-Party Requirements
Troubleshooting
Step-by-step guidance for diagnosing and resolving common issues with WISE Group systems, software, and web clients.
- What to do if the system is not operating as expected
- Why can’t I access the HMS/EMS Web Client (HTTP 503 or “Service Unavailable”)?
General
General information related to WISE Group systems and services that does not fit into other specific categories.
- Environmental Monitoring Systems – Terminology, Sensors, and System Presentation
- The Difference Between Sensor Calibration and System Verification
- Wind sensor location - why it matters and what to do about it
Integrations
High-level information about integrations between WISE Group systems and external systems or services.
Orbalux Cloud
Orbalux — a centralised, secure cloud for telemetry and environmental data: ingestion (MQTT/HTTPS), normalisation, dashboards, APIs and export capabilities for multi-site operations.
CCTV
Practical CCTV guidance for operators and projects — placement, VMS, maintenance, privacy and support. Technical product and installation documents are available in subcategories.
- Scout CCTV — spare parts, maintenance and how to request replacements
- Introduction to Hybrid Cables in Scout CCTV Crane Camera Systems
Reports
Information related to reports generated by WISE Group systems, including report types, interpretation, and general usage guidance.