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Scout CCTV — spare parts, maintenance and how to request replacements

How to identify and request Scout CCTV spare parts, and what to check about certification and compatibility.

Purpose

This article explains WISE Group’s position on Scout CCTV spare parts (Scout assets acquired in 2024), how to identify Scout parts using the supplied documentation, key safety and certification considerations, practical compatibility checks, and the minimum information customers should provide when requesting spares or service.

What WISE Group holds

Following the 2024 acquisition of Scout CCTV assets, WISE Group holds Scout technical documentation and a limited inventory of Scout spare parts. Where genuine Scout parts are available we will supply them for Scout equipment; where parts are unavailable we will propose approved equivalent replacements and advise on any impacts to functionality or certification.

How to identify the correct part

Before requesting a spare, identify the exact Scout part or variant using the documentation:

  • Product/user manuals list compatible modules and mechanical parts for each Scout family.

  • Model datasheets give product codes and mounting/dimensional details that help confirm mechanical compatibility.

  • The BOM / datasheet spreadsheet contains project-specific part lists and cross-references and is the single best source for an exact parts reference.

If you cannot find a Scout part number, provide the camera model and serial number, a clear photo of the unit or failed component, and any drawing or tag information available.

Safety and certification notes (hazardous-area equipment)

Some Scout cameras and enclosures were supplied in explosion-protected (Ex/ATEX) variants. Important points when dealing with hazardous-area parts:

  • Replacement of a certified enclosure or certified internal module must use an identical, certified part to preserve the original certificate. Replacing an Ex-certified component with a non-certified alternative may void certification and is not recommended.

  • If a certified spare is not available, WISE Group can advise on approved alternatives and the steps needed for re-certification or safe mitigation.

  • For hazardous-area mechanical spares (brackets, glands, seals), consult the original Scout drawings and datasheets to confirm mechanical, sealing and ingress requirements.

Always state clearly whether the camera or spare will be used in a hazardous area when requesting parts.

Practical compatibility checks before ordering

Before ordering or fitting a spare, check the following to avoid delays and ensure safe operation:

  1. Exact model and variant — Scout families include Ex and non-Ex variants and application-specific models (for example crane or helideck cameras); confirm the variant.

  2. Serial number & BOM line — the BOM gives precise part references and project-specific variants.

  3. Mechanical fit and mounting — confirm bracket, gland and cable-entry geometry against the Scout drawings.

  4. Firmware compatibility — some modules require matching firmware; if known, include the unit’s firmware version.

  5. Certification needs — confirm hazardous-area requirements and whether the spare must be certified.

How to request a spare or service from WISE Group

To speed processing please supply the following minimum information when you contact WISE Group:

  • Customer name, site and asset ID / tag.

  • Camera model and serial number from the nameplate.

  • Scout part number or BOM line (if known). The project BOM spreadsheet is the quickest way to identify an exact part.

  • Clear photo(s) of the camera and the failed part.

  • Whether the camera is installed in a hazardous area (Ex/ATEX) and any certificate references.

  • A short description of the fault and the business impact (for example helideck safety-critical).

  • Preferred delivery/repair option (onsite repair, send parts, or swap with a pooled spare).

WISE Group will respond with: (a) part availability and lead-time, (b) whether the part is a genuine Scout spare or an approved equivalent, and (c) any certification or firmware caveats.

Repairs, remanufacture and End-of-Life (EOL) policy

  • Where repair is feasible and quicker, WISE Group may advise returning the unit for repair rather than sourcing a replacement.

  • For obsolete Scout parts we will propose approved modern equivalents where safe and compliant, and will document any certification or functional impacts.

  • If a camera is beyond economical repair or no safe replacement exists, WISE Group will provide lifecycle options: replacement, retrofit or managed decommission.

Key takeaway

WISE Group holds Scout documentation and a limited stock of Scout spares. To obtain the correct spare quickly, provide the camera model/serial and Scout part number or BOM line, indicate any hazardous-area requirements, and include a photo. WISE Group will advise on availability, compatibility and any certification implications.