How to Request Access to the Customer Support Portal
The WISE Group Customer Support Portal gives you a dedicated space to submit and track support tickets, view your communication history with our team, and access product documentation. This article explains who is eligible for portal access and how to request it.
To request access to the WISE Group Customer Support Portal, use the website support ticket form — no existing portal login is required. The WISE Group support team will create your account and email your login details. Access is available to customers with an active Support or Maintenance Agreement with WISE Group.
Who can access the portal?
Portal access is available to customers with an active Support or Maintenance Agreement with WISE Group. If you are unsure whether your organisation has an active agreement, check with your internal IT, technical, or procurement contact. Alternatively, mention it in your access request and our support team will confirm your eligibility.
How to request access
To request portal access, use the support ticket form on our website — no existing portal login is needed. Here’s how:
- Go to the Submit Support Ticket form.
- Under “What is your request about?”, select General Enquiry / Other.
- In ticket subject, enter something like "Requesting Customer Support Portal access".
- In the message field, state that you are requesting access to the Customer Support Portal and include the vessel or installation name if relevant.
- Fill in your name, company, and contact details.
- Submit the form. Our support team will review your request, set up your account, and send your login details by email.
Once your account is set up, you will receive your login details by email. You can then access the portal at any time at helpdesk.wisegroupsystems.com.
What you can do in the portal
Once you have portal access, you can:
- Submit support tickets and receive responses directly in the portal
- Track the status of open and resolved tickets in real time
- View your full ticket history and all communication with our support team
- Access product documentation and Knowledge Base resources
Already have access but can’t log in?
If you have previously been granted portal access but are having trouble logging in, go to helpdesk.wisegroupsystems.com and use the forgotten password or password reset option. If you continue to experience issues, submit a support ticket using the website form and our support team will assist you.
Related Articles
- What’s the difference between the Customer Support Portal and the website support form?
- Who can access the WISE Group Customer Support Portal?
- What priority should I choose when submitting a support ticket?
Further assistance
If you need further help, submit a support ticket through the Submit Support Ticket form.