Who can access the WISE Group Customer Support Portal?
Access to the WISE Group Customer Support Portal is available to customers with an active Support or Maintenance Agreement.
Who is the Support Portal for?
The WISE Group Customer Support Portal is provided to customers with an active Support or Maintenance Agreement.
The portal gives customers with an active agreement greater visibility into their support requests, more control over ticket management, and a more efficient way to work with the WISE Group support team.
What are the benefits of the Customer Support Portal?
Customers with portal access can:
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Submit support tickets directly to WISE Group
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Select a priority level when submitting a ticket.
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View and track all tickets for their organisation.
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See ticket status, ownership, and last activity.
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Communicate with WISE Group support in one central place.
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Access ticket history over time.
This helps teams stay aligned and reduces duplicate or unnecessary requests.
What if I don’t have portal access?
If you do not have access to the Support Portal, you can still submit support requests using the support form on the WISE Group website.
Requests submitted via the website form will be:
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Reviewed by the WISE Group support team.
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Prioritised internally based on the information provided.
The WISE Group support team aims to respond to all website form submissions within one business day.
How can I request access to the Support Portal?
If your organisation has an active Support or Maintenance Agreement and would like portal access:
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Submit a request via the website support form.
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Select “General Enquiry / Other” under “What is your request about?”
The WISE Group support team will review your request and be in touch to set up your access. If you are unsure whether your organisation has an active Support or Maintenance Agreement, please contact your account manager.