Getting Support
Learn how WISE Group support works — access the Customer Support Portal, submit tickets, choose the right priority, and get help fast.
- What’s the difference between the Customer Support Portal and the website support form?
- Who can access the WISE Group Customer Support Portal?
- What priority should I choose when submitting a support ticket?
- How to Request Access to the Customer Support Portal
Maintenance & Operation
Practical guidance for operating and maintaining WISE Group sensors and systems — covering inspection, cleaning, warranty, and regulatory verification.
- Annual and Remote Service for HMS and EMS Systems
- Routine Sensor Inspection and Care
- Cleaning and Environmental Effects on Sensors
- Maintenance, Reliability, and Warranty Considerations
- System Verification for Regulatory and Third-Party Requirements
Troubleshooting
Step-by-step troubleshooting for WISE Group systems and software — from unexpected behaviour to web client errors and incorrect sensor readings.
- What to do if the system is not operating as expected
- Why can’t I access the HMS/EMS Web Client (HTTP 503 or “Service Unavailable”)?
- Troubleshooting HMS – Incorrect Weather, Motion or Wave Radar Values
General
General guidance on WISE Group environmental monitoring systems — sensor placement, calibration vs verification, and EMS terminology explained.
- Environmental Monitoring Systems – Terminology, Sensors, and System Presentation
- The Difference Between Sensor Calibration and System Verification
- Wind sensor location - why it matters and what to do about it
- Motion sensor location – why it matters and what to do about it
DADAS
Documentation for DADAS — WISE Group's data acquisition and distribution system. Covers hardware and software requirements and OS upgrade policy.
Orbalux Cloud
Orbalux is WISE Group's cloud platform for telemetry and environmental data. Learn about ingestion, dashboards, APIs, and multi-site connectivity.
PACE
Documentation for PACE, WISE Group's legacy data acquisition software for helideck and met monitoring. Learn how it works and what it covers.
Integrations
Overview of how WISE Group systems integrate with external platforms including SCADA, TMS, and OSIsoft PI for operational data exchange.
CCTV
Practical guidance on WISE Group Scout CCTV systems — placement, VMS, maintenance, troubleshooting, hybrid cables, crane cameras, and spare parts.
- Scout CCTV — spare parts, maintenance and how to request replacements
- Introduction to Hybrid Cables in Scout CCTV Crane Camera Systems
- Troubleshooting the SCOUT IPTC MK1 Pan-Tilt Camera
- Troubleshooting the IPTC MK2 Pan-Tilt Camera
Reports
Guidance on reports generated by WISE Group systems — report types, DADAS reporting overview, and how to interpret and use monitoring data.