Getting Support
Learn how WISE Group support works, which support channels are available, how to submit support requests, and how priority and access are handled.
- What’s the difference between the Customer Support Portal and the website support form?
- Who can access the WISE Group Customer Support Portal?
- What priority should I choose when submitting a support ticket?
Maintenance & Operation
Guidance on operating, inspecting, and maintaining WISE Group systems and sensors to ensure reliable performance and long-term integrity.
- Routine Sensor Inspection and Care
- Cleaning and Environmental Effects on Sensors
- Maintenance, Reliability, and Warranty Considerations
- System Verification for Regulatory and Third-Party Requirements
Troubleshooting
Step-by-step guidance for diagnosing and resolving common issues with WISE Group systems, software, and web clients.
- What to do if the system is not operating as expected
- Why can’t I access the HMS/EMS Web Client (HTTP 503 or “Service Unavailable”)?
- Troubleshooting HMS – Incorrect Weather, Motion or Wave Radar Values
General
General information related to WISE Group systems and services that does not fit into other specific categories.
- Environmental Monitoring Systems – Terminology, Sensors, and System Presentation
- The Difference Between Sensor Calibration and System Verification
- Wind sensor location - why it matters and what to do about it
DADAS
DADAS is WISE Group’s data acquisition and distribution system for collecting, processing, and forwarding operational and environmental data.
Orbalux Cloud
Orbalux — a centralised, secure cloud for telemetry and environmental data: ingestion (MQTT/HTTPS), normalisation, dashboards, APIs and export capabilities for multi-site operations.
Integrations
High-level information about integrations between WISE Group systems and external systems or services.
CCTV
Practical CCTV guidance for operators and projects — placement, VMS, maintenance, privacy and support. Technical product and installation documents are available in subcategories.
- Scout CCTV — spare parts, maintenance and how to request replacements
- Introduction to Hybrid Cables in Scout CCTV Crane Camera Systems
Reports
Information related to reports generated by WISE Group systems, including report types, interpretation, and general usage guidance.