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Who can access the WISE Group Customer Support Portal?

Access to the WISE Group Customer Support Portal is available to customers with an active Support or Maintenance Agreement.

The WISE Group Customer Support Portal lets customers with an active Support or Maintenance Agreement submit, track, and manage support tickets in one central place. Customers without portal access can still submit requests via the WISE Group website support form.

Who is the Support Portal for?

The WISE Group Customer Support Portal is provided to customers with an active Support or Maintenance Agreement.

What are the benefits of the Customer Support Portal?

Customers with portal access can:

  • Submit support tickets directly to WISE Group.

  • Select a priority level when submitting a ticket.

  • View and track all tickets for their organisation.

  • See ticket status, ownership, and last activity.

  • Communicate with WISE Group support in one central place.

  • Access ticket history over time.

This helps teams stay aligned and reduces duplicate or unnecessary requests.

What if I don’t have portal access?

If you do not have access to the Support Portal, you can still submit support requests using the support form on the WISE Group website.

Requests submitted via the website form will be:

  • Reviewed by the WISE Group support team.

  • Prioritised internally based on the information provided.

The WISE Group support team aims to respond to all website form submissions as promptly as possible. For current response time commitments, refer to your Support or Maintenance Agreement or contact your WISE Group account manager.

How can I request access to the Support Portal?

If your organisation has an active Support or Maintenance Agreement and would like portal access:

  1. Submit a request via the website support form.

  2. Select “General Enquiry / Other” under "What is your request about?"

  3. In the message field, state that you are requesting access to the Customer Support Portal and include the name of your organisation.

The WISE Group support team will review your request and contact you to arrange portal access.

If you are unsure whether your organisation has an active Support or Maintenance Agreement, please contact your WISE Group account manager.