Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting the SCOUT IPTC MK1 Pan-Tilt Camera

Guidance for fault isolation, spare parts requests, and RMA-based repair assessment

Overview

This article provides troubleshooting guidance for the SCOUT IPTC MK1 Pan-Tilt Camera that is out of warranty. It is intended to help onsite technical personnel identify failed components, determine whether spare parts are required, or decide if the unit should be returned to WISE Group for repair cost assessment.

This guide supports fault isolation and decision-making. It does not guarantee successful repair in all cases.

Who this is for

This article is intended for onsite technical personnel and technicians who are experienced with CCTV and electromechanical systems.

It is not intended for untrained site staff or end users.

Prerequisites

Before starting troubleshooting:

  • The camera is confirmed to be out of warranty.

  • Electrical power to the camera can be safely isolated and restored.

  • Basic tools for electrical and mechanical inspection are available.

  • The system is confirmed as SCOUT IPTC MK1.

Safety notes

Important safety information

The SCOUT IPTC MK1 is an electrically powered pan-tilt camera with internal moving parts.

Before opening the unit:

  • Isolate electrical power at the supply.

  • Ensure no external controller or automation system can reapply power.

  • Allow time for all internal motion to fully stop.

Opening the unit is permitted for end-of-warranty troubleshooting. Power must not be applied while hands or tools are inside the enclosure.

If the camera is installed at height or in an exposed or offshore environment, all site safety and access procedures must be followed.

Troubleshooting approach

Troubleshooting should be performed methodically, starting with external checks and progressing to internal inspection only after power has been isolated.

The objective is to determine whether the fault is:

  • External (power supply, cabling, control signals, video path)

  • Mechanical (pan or tilt gearbox, bearings, obstruction)

  • Electrical (motors, internal wiring, control PCB)

  • Camera or video module related

Power and startup issues

If the camera does not power up or shows no signs of activity, confirm that the correct supply voltage is present at the camera input. Inspect external cables and connectors for damage, corrosion, or loose terminations.

If external power is confirmed, isolate power and open the unit. Inspect internal wiring, connectors, and protective components for visible damage, disconnection, or signs of overheating. Burn marks, melted insulation, or a strong electrical smell typically indicate a failed internal component.

Any suspected failed parts should be recorded for later reference.

Video faults

If the camera powers up but no video is available, confirm that downstream equipment is functioning by testing the video path with known-good equipment.

If the fault appears internal, inspect the camera module, internal video connectors, and cabling. Reseating connectors may resolve intermittent faults. A camera module that has confirmed power but produces no video output is usually considered failed.

Pan and tilt movement faults

If pan or tilt movement does not respond, or only one axis operates, confirm that control commands are being received by the camera.

With power isolated and the enclosure open, inspect the relevant motors, gearboxes, belts, or drive components. Mechanical resistance, damaged gears, or seized bearings indicate mechanical failure. Electrical motor faults may be identified by discoloration, smell, or damaged wiring.

The pan-tilt mechanism must not be forced beyond normal resistance.

Erratic or unstable operation

Unstable movement, inaccurate positioning, or drift may be caused by mechanical wear, loose fasteners, or degraded internal components.

Check that the camera is securely mounted and that internal fasteners remain tight. Environmental exposure such as vibration, wind loading, salt, or moisture ingress can accelerate wear and degradation.

If multiple components show signs of wear or damage, returning the unit for assessment may be more economical than replacing individual parts.

Validation / What “good” looks like

After corrective action:

  • The camera powers up consistently.

  • Pan and tilt operate smoothly across their full range.

  • Video output is stable and free from interruptions.

  • No abnormal noise, vibration, or overheating is observed.

If these conditions cannot be achieved, further repair or factory assessment is recommended.

RMA, spare parts, and repair assessment

Before requesting spare parts or returning a unit to WISE Group, an RMA (Return Material Authorisation) must be raised.

The same RMA must be used to:

  • Describe the observed fault and troubleshooting already performed

  • Identify suspected failed components

  • Request pricing and availability of spare parts

  • Obtain approval and instructions before shipping a unit back for repair assessment

Units must not be shipped to WISE Group without an approved RMA.

Based on the information provided in the RMA, WISE Group will advise whether spare part replacement or full unit assessment is the most appropriate option.