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Maintenance, Reliability, and Warranty Considerations

How maintenance and correct operation support reliability, compliance, and warranty coverage

Purpose

Proper maintenance and correct operation are essential to ensure reliable system performance over time.

This article explains how routine maintenance, correct handling, and timely action contribute to system reliability and how these factors relate to warranty coverage.

Why Maintenance Matters

WISE Group systems are designed for operation in demanding environments. Over time, environmental exposure, normal wear, and operational conditions can affect system components and sensors.

Routine inspection and maintenance help identify issues early, reduce the risk of unexpected downtime, and support long-term system performance.

Reliability and Day-to-Day Operation

Reliable operation depends not only on system design but also on how the system is used and maintained on site.

Activities such as routine inspections, protection of sensors during nearby work, and correct cleaning practices all contribute to stable and predictable system behaviour. Small issues that are addressed early are far less likely to develop into larger operational problems.

Maintenance Responsibilities

Operation and maintenance activities should be carried out by suitably qualified personnel and in accordance with the applicable documentation.

Maintenance that requires specialist tools, calibration equipment, or system-level adjustments should not be performed without guidance from WISE Group. Unauthorised adjustments or repairs may introduce faults that are difficult to diagnose later.

Impact on Warranty Coverage

System warranty coverage assumes that:

  • The system has been installed and handled correctly

  • Sensors are operated and maintained in accordance with documentation

  • Commissioning and acceptance activities are completed as agreed

Issues caused by incorrect installation, premature energisation, improper cleaning, or unauthorised modifications may affect warranty coverage and may require corrective work at additional cost.

Certifications and Documentation

For some installations, proper maintenance is also required to support third-party certification or regulatory documentation.

Failure to carry out routine inspection or maintenance may affect the validity of such documentation and could lead to additional verification or re-certification activities.

When to Involve WISE Group

WISE Group should be contacted if:

  • System behaviour changes without a clear cause

  • Sensor readings become unreliable or inconsistent

  • Maintenance activities do not resolve an issue

  • Guidance is required before performing non-routine work

  • System verification or validation is required to support regulatory or third-party requirements (e.g. aviation, marine, or class-related documentation)

Early involvement often prevents unnecessary downtime and reduces overall cost.

Key Takeaway

Routine maintenance, correct handling, and timely support are essential parts of reliable system operation.

Following documented guidance and involving WISE Group when needed helps protect system performance, warranty coverage, and long-term operational integrity.